Privacy Policy
This policy explains what personal information KrypKard collects, why we use it, who we share it with, and the choices you have.
1. Who is responsible for your data
[Legal entity name], [registered address], is the controller of your personal data. You can contact our data protection team at [privacy email address].
2. Information we collect
- Identity and contact details — name, date of birth, address, email and phone number.
- Verification information — identity documents and checks required by law.
- Account and transaction data — balances, card payments, top-ups and withdrawals.
- Device and usage data — device type, IP address, app activity and cookies on our website.
- Communications — messages you send to our support team.
3. How we use it
We use your information to open and run your account, process payments, verify your identity, prevent fraud and financial crime, meet our legal obligations, provide support, and improve our services. Where required, we will ask for your consent before sending marketing.
4. Who we share it with
We share information only where needed: with our card issuer and payment networks, identity verification and fraud prevention providers, custody and technology partners, professional advisers, and regulators or law enforcement where the law requires. We do not sell your personal data.
5. International transfers
Some partners may process data outside your country. Where this happens, we use appropriate safeguards to protect your information.
6. How long we keep it
We keep personal data for as long as your account is open and afterwards for as long as the law requires, typically [retention period] for financial records.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete or move your data, object to or restrict certain uses, and withdraw consent. To make a request, contact [privacy email address]. You can also complain to your local data protection authority.
8. Cookies
Our website uses cookies to keep it working and, with your consent, to understand how it is used. You can change your cookie preferences at any time.
9. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.